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​​What kind of wax do you Use?

We use American Soy Organics Pro Flex Wax.  Soy wax is a clean-burning, long-lasting natural wax that leaves no soot in your home while burning. 
 

Are your candles Eco-Friendly?

At J & R Scentuals, we are committed to sustainability and reducing our carbon footprint. Our products are crafted with eco-friendly fragrance oils that are free from harmful chemicals such as formaldehyde, sulfites, phthalates, pesticides, and parabens. We proudly use organic soy wax without chemical additives, ensuring a cleaner, healthier choice for you and the planet. Experience the fragrant difference with our responsibly made products!

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Do you take custom or bulk orders?

Thank you for considering us for your custom or bulk! Whether you need gifts for a wedding, baby shower or any special event, we’re here to help. Please fill out the quote form on our home page, and we’ll be in touch to discuss your request further. We look forward to making your event memorable!

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How long will my order take to be completed?

We handcraft our candles in small batches and in many cases your candles are made once the order is placed.  It can take us 3-5 days to handcraft your order and ship your candles.  Orders are shipped FREE (for orders of $30.00 or more) through USPS GROUND ADVANTANGE and take 3-5 business days to arrive once your package has been shipped.  You have to opportunity at checkout to pay a small amount to have your items shipped to you USPS PRIORITY .

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What if my candle(s) arrive damaged?

We do everything that we can to make sure that your candles are well packed but unfortunately on rare occasions, candles are damaged while in transit.  If your candle arrives damaged please contact us and provide us with photos of the unused damaged product within 48 hours of receiving your candles.  We will be in contact with you asap with a solution whether it is a refund or replacement.

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How do I take care of my wooden wick?

Woodwick candles provide a unique experience with their campfire-like crackling.  They  just require little care and attention so you can enjoy them for hours and fill your room with a beautiful scent.

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• Make sure your wooden wick is about 1/4 inch tall above the wax.

• Use a long match or lighter, and start at the corner of the wooden wick to get your first burn started.  It will slowly stretch out over the width of the wick. 

• Once lit, it’s very important to let your candle burn for apx 2 hours.  

• After the melted wax has reached the edges, you can blow out your candle and let it cool. Once cooled, gently pinch the carbon from the wick,  between your fingers. Your wick trimmings can go directly into the compost bin!

• Caution: never leave your candle unattended. Be sure to place it a heat resistant surface. Keep away from pets, children, and flammable items.

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