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Frequently Asked Questions

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What kind of wax do you Use?

We use American Soy Organics Pro Flex Wax.  Soy wax is a clean-burning, long-lasting natural wax that leaves no soot in your home while burning. 

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Do you take custom or bulk orders?

We are very willing to take a custom or bulk order for you.  If you have a custom order, need gifts for a wedding or baby shower, or a favorite event, please fill out a quote form from the home page

 and we will be in touch to discuss your request.

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What if my candle(s) arrive damaged?

We do everything that we can to make sure that your candles are well packed but unfortunately on rare occasions, candles are damaged while in transit.  If your candle arrives damaged please contact us and provide us with photos of the unused damaged product within 48 hours of receiving your candles.  We will be in contact with you asap with a solution whether it is a refund or replacement.

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Are your candles Eco-Friendly?

One of the principles of J & R Scentuals is to provide products that are Eco-Friendly to reduce our carbon footprint.   We use fragrance oils that are free from any harmful chemicals and natural soy wax.

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How long will my order take to be completed?

We handcraft our candles in small batches and in many cases your candles are made once the order is placed.  It can take us 2-3 days to complete your order and ship your candles.  Orders are shipped through USPS Priority Mail and take 2-4 business days to arrive once your package has been shipped.   

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How do I take care of my wooden wick?

Woodwick candles provide a unique experience with their campfire-like crackling.  They  just require little care and attention so you can enjoy them for hours and fill your room with a beautiful scent.

  • Make sure your wooden wick is about 1/4 inch tall above the wax.

  • Use a long match or lighter, and start at the corner of the wooden wick to get your first burn started.  It will slowly stretch out over the width of the wick. 

  • Once lit, it’s very important to let your candle burn for apx 2 hours.  

  • After the melted wax has reached the edges, you can blow out your candle and let it cool. Once cooled, gently pinch the carbon from the wick,  between your fingers. Your wick trimmings can go directly into the compost bin!

  • Caution: never leave your candle unattended. Be sure to place it a heat resistant surface. Keep away from pets, children, and flammable items.

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